Transparent and Responsible Protection of ultra66 Member Data
ultra66 takes the privacy of every member seriously. This policy clearly explains how your personal information is collected, used, stored and protected when you use our platform.
Our Commitment
ultra66's Six Privacy Principles
Every action we take in managing member data is guided by these six core principles, ensuring your information is always protected.
Minimal Collection
ultra66 only collects information that is strictly necessary for account management, identity verification, and financial transaction processing.
Clear Purpose
Every piece of data we store has a specifically stated purpose. We do not use member information for unrelated purposes without consent.
Layered Security
Data is encrypted using SSL technology and stored in a server environment protected by firewalls, access controls, and continuous monitoring.
Full Transparency
ultra66 members have the right to know what data we hold, how it is used, and who it may be shared with — and we explain this in plain language.
Members Are in Control
You may request a review, correction or deletion of your personal information at any time. This right is guaranteed under this policy.
No Selling of Information
ultra66 does not sell, rent or trade member personal information to any third party for commercial purposes. This is an unconditional commitment.
1. Personal Information We Collect
When you register an account, use our services or contact ultra66 support, we may collect the following categories of information:
- Identity Information: Full name, identity card number (MyKad), date of birth and nationality for age and identity verification purposes.
- Contact Information: Email address, mobile phone number and mailing address if required.
- Financial Information: E-wallet account details, bank account numbers for deposit and withdrawal purposes — we do not store full credit card details.
- Account Activity Data: Login history, betting records, deposit and withdrawal transactions, game preferences and bonus activity.
- Technical Data: IP address, web browser type, operating system, access time and session data collected automatically.
2. How We Use Your Information
The information we collect is used exclusively for the purpose of operating the ultra66 platform and ensuring a safe and fair member experience. Purposes of use include:
- Registration, verification and management of member accounts.
- Processing deposits, withdrawals and any related financial transactions.
- Verifying eligibility for bonuses and promotions such as the 150% welcome bonus and VIP programme.
- Providing customer support via live chat and email in Malay and English.
- Meeting legal compliance obligations, fraud prevention and regulatory requirements.
- Sending promotional information related to ultra66 services if you have given your consent.
- Improving the functionality, security and overall quality of our platform.
We will not use your information beyond the scope stated above without informing you first and obtaining appropriate consent.
3. Sharing Information with Third Parties
ultra66 does not sell or trade member personal information. However, in the limited situations described below, information sharing may occur:
- Payment Service Providers: To process transactions through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency, transaction information is shared with the relevant payment platforms.
- Game Software Providers: Game providers we work with may receive session data required to maintain game integrity.
- Legal Requirements: We may disclose information if required by a court order, law enforcement body or legitimate regulatory authority.
- Fraud Prevention: In cases of suspected fraud, money laundering or platform abuse, relevant information may be shared with enforcement bodies.
All third parties we deal with are required to comply with data protection standards equal to or higher than those practised by ultra66.
4. Data Retention Period
Member personal information is retained for as long as your account is active and for the period required after account closure to meet legal and financial obligations. Generally:
- Financial transaction records are kept for the minimum period set by international licensing requirements, typically no less than five years.
- Identity verification data (KYC) is retained for the duration the account is active and until the post-closure audit period is complete.
- Technical activity logs and session data are kept for a shorter period, sufficient for security purposes and dispute resolution.
- Information you request to be deleted will be processed within a reasonable time, subject to mandatory retention requirements.
Once the retention period ends, data is securely deleted or anonymised so it can no longer be linked to an individual's identity.
5. Technical Security Measures
ultra66 implements a range of technical and operational security measures to protect member data from unauthorised access, loss or leakage:
- All communication between your device and the ultra66 server is encrypted using TLS/SSL protocols.
- Account passwords are stored in hashed form using cryptographic algorithms, not as plain text.
- Access to databases containing member data is restricted to staff with an operational need only.
- Server infrastructure is continuously monitored to detect any unusual activity or intrusion attempts.
- Security reviews and audits are conducted regularly by the internal team.
6. Use of Cookies and Tracking Technologies
The ultra66 website uses cookies and similar tracking technologies to ensure the website functions properly and to provide a more relevant experience for you.
The cookies we use fall into several types:
- Essential Cookies: Required for basic website functions such as login session verification and security. Cannot be disabled.
- Performance Cookies: Collect anonymous information about how members use the website to help us improve performance and content.
- Functional Cookies: Save your preferences such as display language and account settings so they do not need to be reset each time you log in.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the ultra66 platform.
7. Child Protection and Age Restriction
ultra66 services are for individuals aged 21 and above only. We do not knowingly collect personal information from individuals below this age limit.
All new registrants are required to go through an age verification process using a valid identity document (MyKad). If we find that information has been collected from someone who has not yet reached the age of 21, the account in question will be suspended immediately and the data will be deleted.
Parents or guardians who believe their underage child may have accessed this platform are encouraged to contact the ultra66 support team immediately via live chat or email.
8. Amendments to This Privacy Policy
ultra66 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Any material amendments will be communicated to members through:
- A notice displayed prominently on the ultra66 website before the changes take effect.
- Email notification to registered members if the changes directly affect how their data is handled.
Continued use of the ultra66 platform after an amendment notice is considered acceptance of the updated terms. The latest version of the Privacy Policy is always accessible on this page with the update date shown.
9. How to Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact the ultra66 customer service team which operates 24/7 in Malay and English:
- Live Chat: Available 24 hours a day, 7 days a week through the ultra66 platform.
- Email: [email protected]
We will make every effort to address privacy-related enquiries seriously and in a timely manner.
Under This Policy
ultra66 Member Personal Rights
As an ultra66 member, you have the following rights regarding your personal data that we hold.
Right of Access
Request a copy of the personal information we hold about you at any time.
Right of Rectification
Request correction of any information that is inaccurate or needs to be updated in your account.
Right of Erasure
In certain circumstances, request that your personal data be deleted from our systems.
Right to Object
Object to the use of your data for marketing purposes or unnecessary processing.
Ready to Play with Full Confidence?
Your privacy and security are always ultra66's priority. Register an account today and enjoy a variety of slot games, live casino and sports betting in a protected environment. Remember — for ages 21 and above only.
For enquiries related to our privacy policy, contact our 24/7 support.